A. Overview
B. Information We Collect
C. Our Use and Disclosure of Information
D. Information Security
E. Accessing and Changing Your Information
F. Contacting Us
A. Overview
In
order to operate our service and to reduce the risk of fraud, we
may ask you to provide us information about yourself and your
credit card. This Privacy Policy describes the information we
collect and how we use that information. Grange Supplies
takes the privacy of your personal information very seriously
and will use your information only in accordance with the terms
of this Privacy Policy. We will not sell or rent your personally
identifiable information or a list of our customers to third
parties. However, as described in more detail in Part C below,
there are limited circumstances in which some of your
information will be shared with third parties, under strict
restrictions, so it is important for you to review this Privacy
Policy. This Privacy Policy applies to all services that are
hosted on the Grange Supplies website.
Additionally, in order to enhance the protection of your privacy
and our compliance with this Privacy Policy, Grange
Supplies has agreed to notify you of:
- What
personally identifiable information of yours is collected by
Grange Supplies.
How the
information is used.
With whom
the information may be shared.
What choices
are available to you regarding collection, use and
distribution of the information.
The kind of
security procedures that are in place to protect the loss,
misuse or alteration of information under Grange
Supplies control.
- How you can
correct any inaccuracies in the information.
If you have
questions or concerns regarding this Privacy Policy, you should
first contact Grange Supplies as described in section F
below. If you email and do not receive acknowledgment of your
inquiry please ring 015395 34404 and speak to one of our staff
who will resolve your concerns.
By accepting the Privacy Policy and User Agreement in
registration, you expressly consent to our use of your personal
information in the manner described in this Privacy Policy. This
Privacy Policy was last updated on
16th June, 2006.
Please note that your personal information will be stored and
processed on our computers in accordance with the data
protection act of 1998. If you object to your personal
information being transferred or used as described in this
Privacy Policy, please do not use this service.
Notification
of Changes
This policy may be revised over time as new features are added
to the service or as we incorporate suggestions from our
customers. If we are going to use or disclose your personally
identifiable information in a manner materially different from
that stated at the time we collected the information, you will
have a choice as to whether or not we use or disclose your
information in this new manner. Any material changes will be
effective only after we provide you by e-mail with at least 30
days' notice of the amended Privacy Policy.We will post
the amended Privacy Policy prominently on our website so that
you can always review what information we gather, how we might
use that information, and whether we will disclose it to anyone.
Please check the Grange Supplies website at any time for the most current version of our Privacy Policy.
Other pages on the Grange Supplies website include links
to third party websites.
These sites are governed by their own privacy statements, and
Grange Supplies is not responsible for their operations,
including but not limited to their information practices. Users
submitting information to or through these third party websites
should review the privacy statement of these sites before
providing them with personally identifiable information.
A
Special Note About Children. Children are not eligible to use our service and we ask that
minors (under the age of 18) do not submit any personal
information to us or use the service. |
B. Information We
Collect
Required
Information
To open a Grange Supplies Online account, you must provide your
name, address, phone number, and/or e-mail address. In order to
make payments through this website, you must provide credit
card, debit card information. This required information is
necessary for us to process transactions and protect you
against credit card fraud and to contact you should the need
arise in administering your account.
Information
About You From Third Parties
In order to protect all our customers against potential fraud,
we verify with third parties the information you provide. In the
course of such verification, we receive personally identifiable
information about you from such services. In particular, if you
use a credit card or debit card with Grange Supplies, we
will use card authorization and fraud screening services to
verify that your card information and address matches the
information that you supplied to Grange Supplies, and
that the card has not been reported as lost or stolen.
Additional
Verification
If we cannot verify the information that you provide, or if you
request delivery to an address other than your verified credit
card billing address, we may ask you for additional information
(linking you to the applicable address), or to verify your
information.
Website
Traffic Information
Because of the way that World Wide Web communication standards
work, when you arrive at or leave the Grange Supplies
website, we automatically receive the Web address of the site
that you came from or are going to. We also collect information
on which pages of our website you visit while you are on the
Grange Supplies site, the type of browser you use and
the times you access our website. We use this information only
to try to understand our customers' preferences better and to
manage the load on our servers, so as to improve our service and
your experience with Grange Supplies. We do not track
the websites that you visit before or after you leave the
Grange Supplies site.
Our
Use of "Cookies"
"Cookies" are small files of data that reside on your
computer and allow us to recognize you as a Grange
Supplies customer. We send a "session cookie" to your
computer when you enter the Grange Supplies website.
These cookies allow us to recognize you if you visit multiple
pages in our site during the same session, so that we can return
you to the page you were browsing. Once you log out or close
your browser, these session cookies expire within one hour and
no longer have any effect.
Customer
Service Correspondence
If you send us correspondence, including e-mails and faxes, we
retain such information in the records of your account. We will
also retain customer service correspondence and other
correspondence from Grange Supplies to you. We retain
these records in order to measure and improve our customer
service, and to investigate potential fraud and violations of
our User Agreement. We may, over time, delete these records if
permitted by law. |
C. Our Use and Disclosure
of Information
Internal Uses
We use the information we collect about you in order 1) to
provide our services and process your transactions, 2) to
provide customer service, 3) to improve our products and
services.
We give access to individually identifiable information about
our users only to those employees who require it to fulfil
customer service requests.
Disclosure to Third Parties
Grange Supplies will not sell or rent any of your
personally identifiable information to third parties. Grange Supplies will not share any of your personally
identifiable information with third parties except in the
limited circumstances described below. These third parties are
limited by law or by contract from using the information for
secondary purposes beyond the purposes for which the information
is shared.
- We share
information with companies that help us process the
transactions you request and protect our customers'
transactions from fraud, such as sharing your credit card
number with a service that screens for lost and stolen card
numbers. See "Information About You From Third
Parties" in Section B above. Additionally, if you go
into a negative balance and owe us money, we may share
information with processing companies including collection
agencies
We disclose
information that we in good faith believe is appropriate to
cooperate in investigations of fraud or other illegal
activity.
We disclose
information in response to a warrant, court order or other
comparable legal process.
We disclose
information to your agent or legal representative (such as
the holder of a power of attorney that you grant, or a
guardian appointed for you).
- As with any
other business, it is possible that Grange Supplies
in the future could merge with or be acquired by another
company. If such an acquisition occurs, the successor
company would have access to the information maintained by
Grange Supplies, including customer account
information, but would continue to be bound by this Privacy
Policy unless and until it is amended as described in
Section A above.
Our Contacts with
Grange Supplies
Customers
We communicate with users on a regular basis via e-mail to
provide requested services, and we also communicate by phone to
resolve customer complaints or investigate suspicious
transactions. We use your e-mail address to confirm your opening
of a Grange Supplies Online account, to send you notice of
payments that you send, to send information about important
changes to our products and services, and to send notices and
other disclosures required by law. Generally, users cannot opt
out of these communications, but they will be informational in
nature rather than promotional.
Internet
Address Information
We use IP addresses, browser types and access times to analyze
trends, administer the site, improve site performance and gather
broad demographic information for aggregate use. |
D. Information
Security
Information
Security
Grange Supplies is committed to handling your customer
information with high standards of information security. Once your order is processed, your
credit card information is not stored. We
restrict access to your personally identifiable information to
employees who need to know that information in order to provide
products or services to you. We maintain physical, electronic
and procedural safeguards to guard your non public personal
information.
The security of your Grange Supplies Online account also relies
on your protection of your user name and password. You may
not share your user name or password with anyone. Grange
Supplies will never ask you to send your user name, password or
other sensitive information to us in an e-mail, though we may
ask you to enter this type of information on the Grange
Supplies website.
Any e-mail or other communication requesting your password,
asking you to provide sensitive account information via email,
should be treated as unauthorized and suspicious and should be
reported to Grange Supplies immediately.
If you do share your user name and password with a third party
for any reason, the third party will have access to your account
and your personal information, and you may be responsible for
actions taken using your account. If you believe someone else has
obtained access to your user name and password, please contact us
right away as described in Section F below. |
E. Accessing and
Changing Your Information
| You
can review the personal information you provided us and make any
desired changes to such information, or to the settings for your
Grange Supplies Online account by contacting us as described in
section F below. You may also have any and all account information
removed from our servers by contacting us as described in
section F below. Thereafter your personally identifiable
information will not be used by us for any further purposes, nor
sold or shared with third parties, except as necessary to
prevent fraud and assist law enforcement, or as required by law. |
F. Contacting Us
If
you have any questions about this privacy statement, Grange Supplies information practices, or your dealings with
Grange Supplies, you can contact us by calling 015395
34404 Monday through Friday between the hours of 8am and 5pm,
Email us at
or write to us at:-
Grange Supplies Ltd.
Unit 7 ,
Station Yard,
GRANGE-OVER-SANDS,
Cumbria LA11 6DW |
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